Terms of Service

Orders and payment

• Payment is by bank transfer only.
• Your order is confirmed only once we receive a 50% advance of the clothing price, plus the delivery charge.
• Orders are placed on WhatsApp. Please transfer the advance within 24 hours of placing your order. Unpaid orders are cancelled automatically.
• The remaining 50% is due when your order is ready, before dispatch.
• Prices are shared on WhatsApp and may change without notice. The price confirmed when you place your order applies to that order.

Cancellations

• Orders are cancelled automatically if the 50% advance is not received within 24 hours.
• Once the advance payment is made, the order cannot be cancelled.

Custom sizing

Every piece is made to your measurements. After your advance is confirmed, we contact you on WhatsApp to take them. Please check your measurements carefully, as pieces are cut and stitched to the measurements you give us.

Colour customisation

• Most designs can be made in a colour of your choice. Colour changes are agreed on WhatsApp after your advance is confirmed.
• Colour customisation may carry an additional charge.
• Hand-dyed and embroidered fabrics may vary slightly in shade from photos and screens.

Dupattas and add-ons

Add-on dupattas are plain, with lined edges. Hand work or embroidery on a dupatta can be requested on WhatsApp with your payment slip and carries an additional cost.

Exchanges

Wrong or defective items must be reported on WhatsApp as soon as you receive them. See our Refund Policy.

Delivery

Delivery times start from dispatch. See our Shipping Policy for charges and timelines. We are not liable for delays caused by courier services.

Our rights

We may cancel or refuse an order if we suspect fraudulent activity. If we cancel your order, any advance you have paid is refunded in full.